TERMS & CONDITIONS

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TERMS AND CONDITIONS OF SALE
Prices are subject to change without notice. All Internet prices are valid, only if purchased Online. All major credit cards accepted. All prices are plus shipping and handling. TX residents add 8.25% sales tax. Allow up to 3 to 4 business days for shipping and handling on most items.

RETURN POLICY
The original purchaser has a period of 30 days to return any purchase for a full refund, less shipping and handling, provided the merchandise is in new resalable condition and returned in the original undamaged packaging. Customer is responsible for return freight as well as freight to them. All returns require a "RMA" - Returned Merchandise Authorization. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory carton from any additional shipping damage, please place it inside another carton for return shipping.

All warranty issues are handled by the manufacturer. All returns require a Returned Merchandise Authorization number (RMA). Refunds are credited to the account used to charge merchandise.

TRANSPORTATION CHARGES MUST BE PREPAID
Larger items (over 100 lbs or on a pallet) will be shipped by common carrier (truck).

• If the item is being shipped to a residence, a residential delivery charge may apply and is the responsibility of the customer.

• Customer is responsible for unloading the item's from the truck.

• In the event a customer refuses shipment after shipping from A & A / EntryProducts.com or the factory, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee.

• In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.

• A 15% restocking fee will be charged on approved returns.

• Any merchandise return which does not adhere to this policy, will be returned freight collect.

AVAILABLE SHIPPING METHODS
All orders ship via UPS Ground. Larger items are shipped by common carrier. Next day Air service available on orders received by 2:00pm Central Time. International shipping available to most countries.  Some special order items may require longer delivery time.

Privacy Policy

Your privacy is important to us.
Safeguarding your privacy and the security of your credit card information (if credit cards are accepted) is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our customer feedback page to contact us via our electronic feedback form or call us at 1-800-544-3643.

How we collect information about you.
We collect information in three ways:

1. We collect information that our customers supply to us.

2. We collect information from emails and other contacts sent to us by our customers and users of our website.

3. We collect information electronically on all users of our website, including customers, by means of cookies.

Further details are provided below.

What personal information we collect from our users.
When you purchase product from A & A / EntryProducts.com, you are required to provide us with your full legal name, company name (Dealer), email address, full street address including city, state and zip code, telephone, and fax number. You must also choose your Username and Password and provide those to us (Dealer).

We collect additional information about how you use our website and service.
If you contact us by letter, phone, or email through the contact information on the "Customer Feedback" page, we will collect your sender information and may collect the other information you voluntarily disclose to us.

Our use of cookies.
Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users' personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience at A & A / EntryProducts.com more personalized, and convenient.

How we store the information we collect.
We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers.

Our policies may change.
This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, storage and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.

How is my information protected?
Dealer, your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.

Please contact us with any questions or comments.
We want you to enjoy your use of A & A / EntryProducts.com service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know.